IT Program Manager

The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle.

Pay Range: $108,000 - $150,000

What We Offer:

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Specific Accountabilities

• Lead End-to-End Implementation
  Drive planning, coordination, and execution of ERP (Workday), CRM, and SIS programs across all phases: requirements, design, development/configuration, testing, business readiness, OCM, and deployment.
• Business & IT Alignment
  Partner with functional leaders to align technology solutions with business processes and compliance requirements.
• Vendor & Partner Management
  Manage relationships with Workday and Salesforce implementation partners, ensuring deliverables meet contractual obligations and quality standards.
• Risk & Issue Management
  Proactively identify risks related to data migration, system performance, and change adoption; develop mitigation strategies.
• Governance & Steering Committees
  Facilitate executive-level governance forums, presenting program health, KPIs, and strategic recommendations.
• Organizational Change Management (OCM)
  Oversee OCM strategies to ensure stakeholder engagement, training, and adoption of new systems.

Education / Experience:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (required)
• Master’s degree (preferred)
• Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required)
• Experience in management of complex, cross-functional IT initiatives
• Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working

Licenses / Certifications:

• PMP Certification (Required)
• PgMT Certification (preferred)
• Valid, state-issued driver's license (required)

Skills:

• Deep ERP/CRM Expertise: Hands-on experience with Workday Finance modules and Salesforce Sales/Service Cloud.
• Data Migration & Integration: Strong understanding of ETL processes, APIs, and middleware for large-scale system integrations.
• Testing Leadership: Expertise in managing UAT, SIT, and regression testing for enterprise applications.
• Budget & Financial Control: Ability to manage multi-million-dollar program budgets and vendor contracts.
• Executive Communication: Skilled in presenting complex program updates to C-suite stakeholders.

Abilities

• Strategic Leadership: Ability to lead multi-year, multi-system transformation programs.
• Decision-Making Under Ambiguity: Navigate complex organizational structures and competing priorities.
• Cross-Functional Collaboration: Build strong partnerships across Finance, Marketing, Student Services, and IT.

Experience

• Mandatory:

• Direct leadership of at least one Workday ERP or Salesforce CRM implementation from initiation to deployment.

• Preferred:

• Experience with Student Information Systems.
• Background in higher education or large-scale corporate environments

Standard Abilities:
• Able and willing to:
• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders