Student Support Coach

As a Student Support Coach at Universal Technical Institute, you’ll embark on a journey to empower at-risk students in their acclimation to blended learning from day one through the first five classes of their program. You will be instrumental in helping a diverse population of learners overcome obstacles to fulfill their educational objectives. Your assistance will be key to enhancing the student experience and improving student success/outcomes.

What We Offer:

• 55K-60K a year
• Weekends OFF
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

• Inspire, coach, and advise assigned student population on their blended learning program, UTI processes, and potential life issues such as time management, academic challenges, and study skills.
• Assist new students as they become familiar with their blended learning program as well as conducting Welcome Calls/Sessions.
• Manage and coach assigned students through proactive service and outreach; provide excellent customer service throughout all interactions.
• Utilize a defined contract strategy to connect with students, including new students starting their program, those identified as at-risk during the first five courses, and those who may need more engagement throughout their course of study.
• Provide students with available tools and resources by anticipating needs through consultative conversations.
• Identify students as at risk and provide appropriate intervention strategies based on individual needs.

Qualifications

• High School Diploma or GED
• Bachelor’s degree preferred
• Prior experience in higher education or related field preferred

Skills

• Excellent customer service and time management skills
• Creative problem-solving skills and high learning agility
• Strong verbal and written communication skills
• Strong attention to detail and accuracy
• Experience with MS Office

About Us:

It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs.  But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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