Student Experience Coordinator

This role supports students and the overall department as the first point of contact for the Student Services/Experience department. This position is responsible for the management of the traffic within the department. Additionally, this role is responsible for a variety of administrative tasks geared towards the general support of the department to ensure students receive the proper customer service and that all entry-level tasks are completely timely and accurately for the team.

What We Offer:

• $20-$21 per hour
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

• Greet and direct students arriving for appointments; notify staff as needed
• Answer and route calls professionally using a multi-line phone system
• Manage department mailings and distribute incoming mail to appropriate staff
• Maintain and update student files, including scanning and linking documents
• Perform accurate and timely data entry and generate departmental reports
• Provide backup support to coordinators and assist with other duties as needed

Education / Experience

• High school diploma or completion of GED required
• Two years’ experience with customer service and basic administrative tasks

Skills

• Strong interpersonal, oral and written communication skills.
• Demonstrated, strong organizational skills.
• Knowledge of basic computing and word processing applications. Intermediate speed in 10-key.

Work Environment

• Work is performed indoors in a climate-controlled environment.

It’s all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, 16 technical programs.  But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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