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Financial Aid Support Specialist

Job Locations US-AZ-Phoenix
ID 2025-8411
Type
Regular Employee

Overview

In this role, you'll be the guiding light for students navigating the FAFSA process, from start to finish. You'll ensure they have all the information and assistance they need to prepare for school, working collaboratively with campus teams and Admissions Representatives to deliver superior service. If you're a detail-oriented, empathetic individual with a knack for communication, this is the perfect opportunity to help shape futures. 

What We Offer:

  • $21 per hour
  • Weekends OFF
  • Paid Training
  • Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
  • Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
  • Retirement Matching: 50% match on the first 6% of your contributions after 90 days
  • Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
  • Competitive Insurance: Health, vision, and dental coverage for you and your dependents
  • Pet Insurance: Competitive coverage for your furry family members through ASPCA
  • Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

Responsibilities:

  • Provide comprehensive online and telephonic support to students throughout the entire FAFSA application process.
  • Ensure strict adherence to all FAFSA regulations in every student interaction.
  • Collaborate with various departments to answer student inquiries and guide them through their academic journey.
  • Partner with campus teams and Admissions to deliver an exceptional student experience.
  • Support the organization's goal of timely FAFSA completion.

Qualifications

Qualifications:

  • Education: High School diploma or GED required; College degree preferred.
  • Experience: Minimum of two years in customer service required; 1-2 years in Financial Aid or a related field preferred.
  • Skills: Excellent verbal communication, customer service, and organizational skills.
  • Skills: Strong computer proficiency (Word, Excel) and analytical abilities.
  • Skills: Ability to multi-task in a fast-paced environment with a positive attitude.
  • Preferred: Spanish speaking skills.

About Us

It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs.  But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

 

#LI-WD1

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UTI is committed to providing reasonable accommodations to employees and applicants with disabilities as required by the Americans with Disabilities Act ("ADA"). If you are an applicant and feel you need a reasonable accommodation pursuant to the ADA, select this link in order to send your request to our Recruitment Coordinator. For California residents or positions based out of a California location: To comply with the California Consumer Privacy Act (CCPA), UTI has posted its California Employee Privacy Notice. You can view the Privacy Notice at here.

Universal Technical Institute is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, religious creed, national origin, ancestry, sex (including pregnancy, childbirth, and breastfeeding), age, veteran or military status, citizenship status, marital status, physical or mental disability, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, or any other legally protected characteristic recognized under applicable federal, state, or local law.