Front Desk Coordinator

Are you energized by fast-paced environments and dedicated to providing exceptional guest experiences? As the Front Desk Coordinator at Universal Technical Institute's Exton, PA campus, you will serve as the welcoming face and brand ambassador for our vibrant community. Your key responsibilities include creating a welcoming atmosphere for visitors, efficiently managing details, and nurturing strong relationships. This role involves engagement with prospective students, handling phone inquiries, and managing clerical tasks.

What We Offer:

• $18 - $20 per hour
• Weekends OFF
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Our ideal candidate:

• Has a friendly and approachable demeanor who can easily establish a rapport with visitors - including potential students, families, UTI colleagues, and industry partners.
• Can handle visitor inquiries, concerns, and requests in a proactive and professional manner.
• Able to work collaboratively with team members to address any issues promptly and effectively.

Responsibilities

• Greet visitors, have all individuals register at the Front Desk, and direct visitors to appropriate staff members
• Respond to all incoming calls promptly and professionally, ensuring efficient routing to the appropriate department
• Provide excellent customer service to external and internal customers. 
• Provide administrative support to a variety of staff such as the Campus Visit & Event Supervisor, Campus Admissions Manager and to other departments such as Corporate Office Admission (as needed). 
• Support a range of campus events including Open House, Orientation, Graduation, and more, to contribute to the vibrant campus community

Education / Experience

• High School diploma or GED required
• Previous experience in an in-person customer service or guest relations role required
• Previous experience with multi-line phone system strongly preferred
• Knowledge of Microsoft Office software
• Exceptional interpersonal and communication skills
• Ability to work in a fast-paced and highly visible environment

About Us:

It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs.  But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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