Learning Technologies Administrator LMS

Are you passionate about revolutionizing technical education? Do you seek a vibrant, forward-thinking setting where your impact is valued? If so, we welcome YOU to join our team as the Learning Technologies Administrator! Make a difference in technical education with us!

The Learning Technologies Administrator sets standards for operational, administrative, and technical specifications for the learning management system (LMS) and supporting technologies and ensures that the learning environment is stable. This role performs maintenance for the LMS (Blackboard) and provides support to Education in the design and administration of online courses and supporting technologies. The Learning Technologies Administrator configures and supports the Blackboard environment; ensures data accuracy and integrity; participates in and/or leads the testing and implementation of Blackboard functions; and performs and documents changes related to Blackboard configuration and enhancements.

What We Offer:

• Competitive salary ranging from $80,000 - $90,000 per year depending on experience
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

LMS Administration and Optimization

• System Monitoring and Maintenance: Oversee LMS functions, including system monitoring, data management, and reporting. Ensure the maintenance of system parameters and manage user roles.
• Advanced Administrative Tasks: Perform content management, HTML & CSS branding, Building Block and LTI maintenance, system upgrade testing and validation, publisher configuration, and troubleshooting.
• System Performance and Upgrades: Implement application patches, enhancements, upgrades, and releases. Monitor system performance and coordinate tuning activities with DBA and Network Engineering teams.

Support and Collaboration

• Technical Support: Provide support for video hosting platforms, web conferencing tools, plagiarism software, and assessment integrity solutions. Handle support tickets and provide direct support to faculty and staff with LMS functions.
• Instructional Design Support: Assist Instructional Design staff with online course development and design. Plan and administer the course copy process and communicate course availability to stakeholders.
• Vendor and Technology Interaction: Interact with vendors and technology providers to configure, test, and implement tools to enhance the LMS environment. Work with vendors to resolve application issues.

Training and Communication

• Stakeholder Liaison: Serve as a liaison between the Information Technology, Education and Development departments, Blackboard, and other integrated technology providers. Cascade appropriate communications regarding course availability and system updates.
• Training and Guidance: Instruct and coach faculty and staff on course management functions and the use of learning tools and technologies. Provide guidance and training for junior team members on supported applications.
• Documentation and Best Practices: Document processes, procedures, and best practices. Manage releases and deployment activities, coordinating with multiple development and support teams.

Education/ Experience

• Educational Requirements: High School diploma or GED required. A Bachelor’s degree in an IT field or equivalent work experience and demonstrated ability is essential.
• Professional Experience: A minimum of 3 to 5 years of experience as a Blackboard Administrator and instructional designer is required. Additionally, a minimum of 3 to 5 years of experience in higher education is necessary.
• Blackboard Expertise: Familiarity with user roles, problem-solving, implementation, maintenance of courses, and troubleshooting user problems in Blackboard is required.
• SQL and Microsoft Office: Working knowledge of SQL for analytics and troubleshooting is strongly preferred. Advanced experience with Microsoft Office products such as Windows, Word, Excel, and PowerPoint is required.
• Computing and Networking: Knowledge of computing, networking, and communications systems, as well as external educational applications, is essential.
• Streaming Video Technologies: Experience with streaming video technologies is preferred.
• Analytical and Troubleshooting Skills: Strong analytical skills and the ability to identify and resolve software and system problems are crucial.
• Adaptability and Continuous Learning: Ability to function in flexible and adaptable work schedules and a willingness to continuously learn and improve technical skills.

Skills

Technical Expertise and Continuous Learning

• Broad Technical Knowledge: Maintain a strong technical knowledge base and a willingness to learn new technologies. Stay informed of emerging technology trends.
• Advanced Troubleshooting Skills: Demonstrate advanced troubleshooting skills and the ability to identify and resolve software and system problems or defects.
• Attention to Detail: Exhibit strong attention to detail and the ability to test own and others' work effectively.

Proactive and Effective Problem Solving

• Proactive Contribution: Actively seek opportunities to make contributions, going above expectations to achieve goals. Make decisions that have a noticeable effect on the department and company.
• Analytical Skills: Display effective analytical skills and use good judgment, problem-solving, and decision-making abilities.
• Innovative Solutions: Seek innovative ways to improve processes and deliver solutions. Function independently with limited work direction as part of a self-directed team.

Communication and Customer Relationship Management

• Clear Communication: Communicate clearly and maintain positive relationships with customers, team members, and management. Regularly provide advice and recommend actions involving complex issues.
• Customer Trust and Confidence: Build confidence and trust with customers by effectively managing scope and expectations on individual assignments. Follow through on all assignments and take ownership of issues through resolution.
• Adaptability and Flexibility: Work effectively in a fast-paced environment with essential deadlines. Adapt to flexible work schedules and manage multiple responsibilities, priorities, and deadlines.

About us:

Join Our Legacy at Universal Technical Institute, Inc. (UTI)!

Founded in 1965, UTI is a leading workforce solutions provider dedicated to transforming lives through education. Our mission is to serve students, partners, and communities by offering top-notch education and support services for in-demand careers in transportation, skilled trades, and healthcare.

Why UTI?

• Two Dynamic Divisions: UTI and Concorde Career Colleges.
• UTI Division: 15 campuses across 9 states, featuring brands like UTI, MIAT College of Technology, Motorcycle Mechanics Institute, Marine Mechanics Institute, and NASCAR Technical Institute.
• Concorde Division: 17 campuses in 8 states and online, specializing in allied health, dental, nursing, patient care, and diagnostic fields.

Our Commitment: We are passionate about making a difference in the lives of our employees and students. Our mission is to expand our reach and increase our impact, one life at a time. And it all starts with you! Be a part of our legacy and help us shape the future of skilled trades and healthcare education. Come join us at UTI and make a lasting impact!