Campus Operations Specialist

As a Campus Operations Specialist, perform activities in support of student-facing campus accounting/operations functions. Participates with other service areas to facilitate consistent delivery of service and information. Responsible for payment transactions including billing, collections and disbursements. Assist with campus events, to include Orientation and Registration.

What We Offer:

• $23-$25 per hour
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Campus Activities

• Assist with New Student Orientation/Registration, Campus events, and provide support for various campus activities.
• Snap-on, P-card reconciliation Assist staff to code and reconcile Purchasing Credit Cards, timely and correctly.
• Non-dept. Requisition; Campus Store Inventory Count and Management
• Maintain positive and collaborative working relationships across all departments

Customer Service & Payment Processing

• Provide comprehensive advice to students and parents on payment plans, outstanding balances, and refunds. Deliver exceptional customer service by addressing students' financial inquiries in depth.
• Student Payments for tuition and fees
• Payments for Campus Store & Registration/Orientation
• Cash counts, drawer reconciliation and bank deposits
• Maintain TechForce and Petty cash funds

Disbursements

• Creation of refund batches
• Process relocation grant awards
• Disbursement of student checks

Collections

• Collect all student payments for tuition and fees. Post wire transfers, EFTs and automatic credit card payments.
• Ensure student accounts are current and are paid in full by graduation. Review Academic Standing Report, charge retake fees, work closely with Financial Aid on, PDP, Grad Balances, Debit/Credit Report, etc. to ensure all funding is posted and with students, generate student invoices and past due notices.
• Other duties as assigned.

Education / Experience

• High School Diploma or GED required
• Associates Degree preferred
• 1-3 year’s previous experience; preferably in an institution of higher education or in a customer service industry
• Some accounting and/or general ledger experience preferred

Skills

• Attention to detail; ability to maintain confidentiality and professional decorum.
• Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner.
• Ability to work in a fast-paced environment where deadlines are essential.
• Possess excellent customer service, problem-solving and time management.
• Knowledge of accounts receivables and collections.
• Knowledge of personal computer software applications including Excel, Outlook and Word

It’s all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, 16 technical programs.  But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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