Enterprise Application Administrator

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and enthusiastically seek to deliver best in class service, support and software? Are you experienced, flexible and self-motivated? Are you skilled and energized by collaboration and continuous improvement?

If you are looking for an exciting opportunity to join a dynamic team at Universal Technical Institute’s Corporate Application Group, keep reading!

The Enterprise Applications Administrator is responsible for configuration, maintenance and support of our Corporate Application Portfolio. As an Enterprise Applications Systems Administrator, you will also be in on the ground floor of managing, designing, developing, and implementing solutions to address complex business issues. Within our application portfolio, you will also support, and implement solutions for integrating applications by requirement gathering, problem resolution, and providing recommendations to customers. If you are a quick learner, adaptable, and a capable, effective communicator, please read on.

What We Offer:

• Competitive Salary range of $85,000 - $95,000 per year depending on experience
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave
• Remote working environment

Responsibilities:

• Provide expert Tier III support for third-party and custom applications, ensuring seamless operations.
• Utilize server administration knowledge to manage interactions with third-party applications.
• Perform system recovery processes to restore full functionality when necessary.
• Implement application patches, enhancements, upgrades, and releases.
• Automate repetitive functions using scripting and SQL queries to enhance efficiency.
• Analyze and recommend design changes to improve business processes.
• Perform application setup, design, user maintenance, and system maintenance.
• Collaborate with vendors to resolve application issues.
• Deliver exceptional customer service.
• Document processes, procedures, best practices, and develop training materials to support a 'train-the-trainer' philosophy.
• Act as the primary liaison with product technical and customer support teams.

A Typical Day:

• Review overnight logs and Kibana dashboards, resolving any errors.
• Respond to and resolve Service Desk tickets from end users.
• Author SQL or PowerShell scripts to automate data extraction, transformation, and loading.
• Coordinate end-user testing of application patches, enhancements, upgrades, or new releases.
• Prepare change management documentation in Azure DevOps and provide testing results for production deployment approval.
• Troubleshoot recurring issues in ERP systems (e.g., PeopleSoft, Great Plains).
• Review and test the latest image and patch updates for PeopleSoft.
• Follow up with the AP team on new query requirements.
• Facilitate requirement grooming sessions with Fixed Assets for quarterly and yearly asset counts.
• Troubleshoot remote access issues reported by third-party vendors and coordinate with IT teams for resolution.
• Manage and maintain Fresh Service queues, triaging incoming tickets.
• Attend review sessions for IT maintenance weekend tasks.
• Draft knowledge base documents for end users and IT staff.

Education / Experience

• Education: High School diploma or GED required. Bachelor’s degree in IT or equivalent work experience preferred.

• Experience:

  • Minimum of 3 years in the IT field.
  • 0-2 years supporting enterprise-level applications and integrations such as PeopleSoft, SharePoint, Document Imaging Systems, Learning Management Systems, custom applications, or any web-based application.
  • Working knowledge of Microsoft SQL for application support.
  • Demonstrated proficiency in 1-3 of UTI’s enterprise applications (e.g., PeopleSoft, SharePoint, ImageNow, Blackboard, SMART, or similar applications).
  • Desired experience or familiarity with systems such as FreshService ITSM, Azure DevOps ERP Administration, Apache/PHP Patching.
  • Knowledge of SharePoint Online, Nintex, PowerAutomate, and PowerBI.
  • Report development experience is a plus.

Skills

• Exceptional Communicator: Your strong interpersonal communication skills make you a natural at building relationships and collaborating with others.
• Detail-Oriented: You have a keen eye for detail and ensure nothing slips through the cracks.
• Deadline-Driven: You excel in fast-paced settings where meeting deadlines is crucial.
• Flexible and Adaptable: You can effortlessly adjust to changing schedules and priorities.
• Professional Presence: You maintain a professional image and contribute to a positive work environment.
• Organized and Efficient: Your ability to organize, plan, prioritize, and follow through on tasks is second to none.
• Tech-Savvy: You have advanced knowledge of MS operating systems and products.
• Troubleshooting Expert: Your advanced troubleshooting skills help you solve complex issues with ease.
• Information Enthusiast: You quickly gain, understand, and apply information related to Information Technology.
• Problem Solver: You use good judgment, problem-solving, and decision-making skills to tackle challenges.
• Eager Learner: You’re always ready to learn new applications, tools, and technologies.
• Quality Assurance: You’re willing to test your own work and others’ to ensure top-notch quality.

About us:

Join Our Legacy at Universal Technical Institute, Inc. (UTI)!

Founded in 1965, UTI is a leading workforce solutions provider dedicated to transforming lives through education. Our mission is to serve students, partners, and communities by offering top-notch education and support services for in-demand careers in transportation, skilled trades, and healthcare.

Why UTI?

• Two Dynamic Divisions: UTI and Concorde Career Colleges.
• UTI Division: 15 campuses across 9 states, featuring brands like UTI, MIAT College of Technology, Motorcycle Mechanics Institute, Marine Mechanics Institute, and NASCAR Technical Institute.
• Concorde Division: 17 campuses in 8 states and online, specializing in allied health, dental, nursing, patient care, and diagnostic fields.

Our Commitment: We are passionate about making a difference in the lives of our employees and students. Our mission is to expand our reach and increase our impact, one life at a time. And it all starts with you! Be a part of our legacy and help us shape the future of skilled trades and healthcare education. Come join us at UTI and make a lasting impact!