Student Support Coach

Be the Guide Who Makes a Difference – Join Us as a Student Support Coach!

Are you passionate about helping students succeed and love being their biggest cheerleader from day one? As a Student Support Coach, you’ll play a key role in welcoming new students to their blended learning journey and supporting them through their first five courses.

You’ll be the go-to person for motivation, guidance, and personalized support—especially for students who need a little extra encouragement to stay on track. Whether it's offering strategies for success, connecting them to the right resources, or just being there when they need someone to lean on, you’ll be making a real impact every day.

If you’re energized by helping a diverse group of learners overcome challenges and reach their goals, this is the perfect role for you!

What We Offer:

• $68,640 per year
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

• Inspire, coach, and support students through their first five courses, addressing academic, personal, and life challenges.

• Conduct Welcome Calls/Sessions and maintain frequent, proactive outreach via phone, video, text, email, or in-person.

• Identify at-risk students early and provide tailored interventions to help them stay on track.

• Guide students through UTI systems, grading standards, LMS navigation, and available resources.

• Act as a liaison between students and campus departments, ensuring smooth access to support services.

• Accurately track and document student interactions while contributing to team goals and retention efforts.

Education/Experience

• High School Diploma or GED
• Bachelor’s degree preferred
• Prior experience in higher education or related field preferred

Skills

• Excellent customer service and time management skills
• Creative problem-solving skills and high learning agility
• Strong verbal and written communication skills
• Strong attention to detail and accuracy
• Experience with MS Office

It’s all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, 16 technical programs.  But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

#LI-LW1

#SUP22