Technology Support Administrator

Are you excited about shaping the future of technical and healthcare education? Are you looking for a dynamic, innovative environment where your contributions truly matter? If yes, we invite YOU to be a part of our team as the Technology Support Administrator!

The Technology Support Administrator is responsible for providing customer-centric support to end-users. This position will require a highly technically skilled individual that is able to resolve more complex problems that have been escalated to next-level support. This position will work closely with campus leaders and the Home Office IT leadership team to help develop and execute IT projects and initiatives that align with organizational business strategy.

What We Offer:
• $30 - $34 per hour depending on experience
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave

• Onsite working environment with up to 25% travel required

Technical Operations and Maintenance

• Analyzes, implements, modifies, tests, and maintains local site hardware, software, and machine operating systems.
• Understands and performs analysis, troubleshooting, and repair of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers, etc.
• Responsible for the execution of campus infrastructure maintenance and upgrades in conjunction with Tier 3 while ensuring minimal impact to business operations.
• Responsible for timely response and resolution of campus outages after business hours to prevent critical impact to business operations.

Documentation and Support

• Accurately tracks and routes escalated incident and request tickets providing thorough documentation of troubleshooting, history, and resolution, within established Service Level Agreements.
• Accurately documents analysis, testing, and modification of computer systems and programs through creating and updating knowledge base articles and SharePoint team site information.
• Provides general end-user training and documentation.
• Supporting multiple locations as needed.

Strategic Planning and Development

• Analyzes user requests and evaluates multiple potential solutions to determine the best course of action and/or technology solution, delivering successful outcomes.
• Develops best practices using applied technical knowledge and comprehension of business operations.
• Helps determine needs and develops IT budget in partnership with site management and Regional IT Director.
• As a technical expert, provides advice and guidance to campus management to ensure the successful execution of campus initiatives.
• Plans and executes major projects in alignment with business operations and initiatives (e.g., new program deployment, operating system upgrades, technology refresh, software deployments).
• Responsible for the management of all site IT assets, including receiving and disposing of technology-related equipment.
• Responsible for the training, and day-to-day activities of student worker(s).

Education / Experience

• High School diploma/GED required.
• 3-5 years of IT support experience or equivalent experience required.
• 5+ years of deskside support preferred.
• A+ certification preferred.
• MCSE preferred.

Skills

• Excellent interpersonal and professional communication (verbal and written).
• Strong judgment, problem-solving, and decision-making abilities.
• Proven organizational skills, including multi-tasking and time management.
• Ability to maintain confidentiality and professional decorum.
• Extensive knowledge of Microsoft Office and Operating Systems.
• Intermediate knowledge of Active Directory, Citrix remote support, and networking technology.
• Excellent troubleshooting skills.
• Ability to understand and apply technical manuals and SOPs.
• Thrives in fast-paced, changing environments.
• Independent judgment in IT asset replacement and informed recommendations outside established procedures.

Work Environment

• Flex business hours; overtime (including periodic off-hours and weekend hours)

About us:

Join Our Legacy at Universal Technical Institute, Inc. (UTI)!

Founded in 1965, UTI is a leading workforce solutions provider dedicated to transforming lives through education. Our mission is to serve students, partners, and communities by offering top-notch education and support services for in-demand careers in transportation, skilled trades, and healthcare.

Why UTI?

• Two Dynamic Divisions: UTI and Concorde Career Colleges.
• UTI Division: 15 campuses across 9 states, featuring brands like UTI, MIAT College of Technology, Motorcycle Mechanics Institute, Marine Mechanics Institute, and NASCAR Technical Institute.
• Concorde Division: 17 campuses in 8 states and online, specializing in allied health, dental, nursing, patient care, and diagnostic fields.

Our Commitment: We are passionate about making a difference in the lives of our employees and students. Our mission is to expand our reach and increase our impact, one life at a time. And it all starts with you! Be a part of our legacy and help us shape the future of skilled trades and healthcare education. Come join us at UTI and make a lasting impact!