Front Desk Coordinator

 Do you thrive in a fast-paced environment and are passionate about delivering an outstanding guest experience?  The Front Desk Coordinator at Universal Technical Institute's campus is the welcoming face and brand ambassador for our vibrant community.  Your role involves creating a warm and inviting atmosphere for campus visitors and handling details efficiently to foster strong relationships.  As the first point of contact, you'll be responsible for meeting prospective students, managing phone inquiries, and handling various clerical duties. 

Our ideal candidate:

• Has a friendly and approachable demeanor who can easily establish a rapport with visitors -  including potential students, families, UTI colleagues, and industry partners.
• Can handle visitor inquiries, concerns, and requests in a proactive and professional manner.
• Able to work collaboratively with team members to address any issues promptly and effectively.

What We Offer:

• $17-$20 per hour, DOE
• Majority of wekends off
• Paid Training
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave

• Greet visitors, have all individuals register at the Front Desk, and direct visitors to appropriate staff members
• Answer all incoming lines in a prompt, professional manner, and efficiently route to the proper department
• Provide excellent customer service to external and internal customers. 
• Provide administrative support to a variety of staff such as the Campus Visit & Event Supervisor, Campus Admissions Manager and to other departments such as Corporate Office Admission (as needed). 
• Assist with campus events such as Open House, Orientation, Graduation, etc. 
• Perform clerical and/or keyboarding duties as needed.
• Other duties as assigned

Education / Experience

• High School diploma or GED required.
• Previous experience with multi-line phone system strongly preferred.
• Customer Service experience required.

Skills

• Ability to work in a fast-paced and highly visible environment.
• Ability to maintain a professional and approachable demeanor.
• Ability to communicate effectively with all levels of employees and visitors (written and verbal).
• Ability to work well with a variety of styles and personalities.
• Possess excellent customer service skills.
• Knowledge of Microsoft Office software
• Confidence in public speaking
• Strong keyboarding skills

Abilities

• Must be able to lift, carry, push, or pull up to 10 pounds or less 5% of the workday.
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday.
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday.
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.

 Work Environment

• Work is performed indoors in a climate-controlled environment.
• This position is designated as Onsite.

About Us:
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!