Admissions Call Center Specialist

Job Locations US-AZ-Phoenix
ID 2025-7165
Type
Regular Employee

Overview

Elevate Your Career as a Call Center Specialist in the Greater Phoenix Area!
 
Do you have a talent for persuasion and a passion for helping people make life-changing decisions? If you're in the greater Phoenix area, Universal Technical Institute has a dynamic opportunity for you. We're seeking a driven individual to join our team as an Call Center Specialist, where you'll be the catalyst that inspires prospective students to take the leap into a rewarding career in the skilled trades. You'll be a key player in driving enrollment by engaging potential students, highlighting the benefits of our programs, and motivating them to take the next step. 
 
What We Offer
• $20/hr with full benefits
hybrid work schedule (3 days in-office, 2 days remote) at a great office location in north Phoenix
• No weekend work!
• FREE Tuition at UTI or Concorde for you AND your Immediate Family 
• Medical, Dental, Vision and Life Insurance Benefits and Disability/Income protection
• Paid Parental Leave
 

What we're looking for

• A fast-paced achiever who thrives on meeting and exceeding goals
• A persuasive communicator with the ability to build rapport quickly and turn interest into action
• Someone who is proactive and relentlessly focused on driving results
• Must be able to commit to a hybrid work schedule, with 3 days in-office.

Responsibilities

What You'll Be Doing
• Engage with potential students through outbound calls and other communication channels, assess their eligibility and interest, and schedule personalized campus visits
• Master the details of our education program offerings, campus locations, and admission standards to confidently promote them
• Work efficiently from activity queues in Dynamics CRM, documenting interactions to ensure a streamlined process
• Consistently meet daily, weekly, and monthly engagement and conversion targets
• Other duties as assigned

Qualifications

Education / Experience
• High school diploma or GED required
• Experience working in a contact center environment is preferred 
 
Skills
• Ability to work in a fast-paced environment where deadlines are essential
• Ability to listen, react and establish rapport quickly
• Self-motivated and action oriented
 
 

About Us
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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