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Admissions Call Center Specialist

Job Locations US-AZ-Phoenix
ID 2025-7165
Type
Regular Employee

Overview

Elevate Your Career as a Call Center Specialist in the Greater Phoenix Area!
 
Do you have a talent for persuasion and a passion for helping people make life-changing decisions? If you're in the greater Phoenix area, Universal Technical Institute has a dynamic opportunity for you. We're seeking a driven individual to join our team as an Call Center Specialist, where you'll be the catalyst that inspires prospective students to take the leap into a rewarding career in the skilled trades. You'll be a key player in driving enrollment by engaging potential students, highlighting the benefits of our programs, and motivating them to take the next step. 
 
What We Offer
• $20/hr with full benefits
• hybrid work schedule (3 days in-office, 2 days remote) at a great office location in north Phoenix
• No weekend work!
• FREE Tuition at UTI or Concorde for you AND your Immediate Family 
• Medical, Dental, Vision and Life Insurance Benefits and Disability/Income protection
• Paid Parental Leave
 

What we're looking for

• A fast-paced achiever who thrives on meeting and exceeding goals
• A persuasive communicator with the ability to build rapport quickly and turn interest into action
• Someone who is proactive and relentlessly focused on driving results
• Must be able to commit to a hybrid work schedule, with 3 days in-office.

Responsibilities

What You'll Be Doing
• Engage with potential students through outbound calls and other communication channels, assess their eligibility and interest, and schedule personalized campus visits
• Master the details of our education program offerings, campus locations, and admission standards to confidently promote them
• Work efficiently from activity queues in Dynamics CRM, documenting interactions to ensure a streamlined process
• Consistently meet daily, weekly, and monthly engagement and conversion targets
• Other duties as assigned

Qualifications

Education / Experience
• High school diploma or GED required
• Experience working in a contact center environment is preferred 
 
Skills
• Ability to work in a fast-paced environment where deadlines are essential
• Ability to listen, react and establish rapport quickly
• Self-motivated and action oriented
 
 

About Us
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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UTI is committed to providing reasonable accommodations to employees and applicants with disabilities as required by the Americans with Disabilities Act ("ADA"). If you are an applicant and feel you need a reasonable accommodation pursuant to the ADA, select this link in order to send your request to our Recruitment Coordinator. For California residents or positions based out of a California location: To comply with the California Consumer Privacy Act (CCPA), UTI has posted its California Employee Privacy Notice. You can view the Privacy Notice at here.

Universal Technical Institute is a proud Equal Opportunity and Affirmative Action Employer. All qualified applicants, regardless of race, color, genetic information, national origin, religion or belief, sex, affectional or sexual orientation, gender identity or expression, immigration status, ancestry, age, marital status, disability, or protected veteran status, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.