Director Student Services

The Director of Student Services promotes increased show, program persistence and completion rates by managing and directing the Student Services department, which provides support in the following areas: Academic Student Advising, ADA, Advising, Student Records, VA Benefits, Student Affairs, Housing, Scheduling, Graduation, Orientation, Registration and Student Activities.  This critical role interacts with the other departments to ensure student success. 

What We Offer:

•$90,000 - $98,000 per year
• Paid Training
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays
• Paid Parental Leave

• Manages and directs the different functional areas within Student Services to develop a high performing work team.
• Sets vision and strategic plans to ensure continuous growth and improvement of processes to enhance the student experience.
• Partners with other functional areas to support and meet Campus and organizational goals.
• Ensures compliance with all Accreditation and Licensing requirements through auditing processes, training staff, and holding teams accountable.
• Responsible for achievement of department goals and objectives i.e. scheduling metrics, Advising requirements, Student Satisfaction, etc.
• Oversees operation of Student Services department including coaching, mentoring and development of staff.
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics. 
• Recognizes and rewards employee contributions and achievements.
• Other duties as assigned.

Education / Experience

• Bachelor’s Degree in a related field required.
• Minimum five years leadership or management experience strongly preferred.
• Minimum five years’ experience in an administrative position in the Student Services office of a public or approved private post-secondary school is strongly preferred.

Skills

• Strong customer service skills.
• Excellent communication skills, both verbal and written.
• Strong motivational skills.
• People and leadership skills and abilities.

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
• Occasional overnight travel may be required.

About Us
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!