Bilingual Program Readiness Coordinator

Job Locations US-NJ-Bloomfield
ID 2024-5910
Type
Regular Employee

Overview

Do you enjoy helping individuals achieve their educational and career goals? As a Program Readiness Coordinator, you’ll have the opportunity to interact with a diverse range of individuals. This position will give you the opportunity to mentor, encourage and support prospective throughout the enrollment process.

 

Position Overview:
The Program Readiness Coordinator (PRC) partners with the Admissions Representative and Financial Aid Advisor to ensure students complete all necessary steps to successfully start school.

The PRC guides, creates awareness, encourages engagement, and fosters student excitement prior to program start while providing support and ensuring key deadlines are met by enrolled students. Throughout the process the PRC delivers Service Excellence by providing clear and accurate information, and keeping the student focused on starting their education at UTI/MMI/MIAT. As they partner with other departments, the PRC must be customer focused, enjoy working collaboratively in a fast-paced environment, and be detail oriented with strong follow-up skills.

 

A successful candidate will have strong relationship building capabilities in person as well as over the phone and communicate in a friendly and compassionate manner to ensure the best possible student experience.

 

What We Offer:

  • $21.83 - $27per hour
  • Paid Training
  • FREE Tuition for you AND your Immediate Family
  • Medical/Dental/Vision/Life Ins/STD & LTD Ins
  • 401K, Paid Holidays, Paid Time Off

Responsibilities

Responsibilities:

  • Customer Service: Provide the best possible experience for future students at every interaction by personalizing calls, summarize the call topic, resolve open issues, review overall status and recap next steps; document communication with students; initiating changes in student statuses requested by students; coordinating and participating in the Registration/Orientation process
  • Collaborative Mindset: Work collaboratively with Admissions and Financial Aid to identify challenges, address issues, and create solutions to possible setbacks that may affect students’ start. Develop an accurate projection of the upcoming starts and maintain the goals for the number of unconfirmed students through use of established contact strategy.
  • Metrics: Improve show rates by contacting future students to ensure each student has completed all the necessary steps to start school prior to the student’s start date
  • Engage and Mentor: Keep students focused on starting school; setting timely follow-up dates to keep in touch with and track students; identifying and overcoming future student objections
  • Maintains student information accurately in multiple systems of record
  • Other duties as necessary

Qualifications

Qualifications:

  • Education: High School degree or GED required.
  • Experience
    • Min. 3 years of customer service experience
  • Communication Skills: Strong verbal and written communication skills. Ability to listen and emphasize
  • Accountability Skills: Willing to take ownership of, and identify, analyze and quickly resolve, complex issues.
  • Technical Skills: Must have good understanding of Microsoft Office programs and ability to learn other systems
  • Interpersonal skills: builds effective relationships, works independently, ability to work in a fast-paced environment, customer service attitude, self-motivated, organized, high level of attention to detail and accuracy

 

About Us:

It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools.  But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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