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Financial Aid Advisor - on campus

Job Locations US-PA-Exton
ID 2026-10272
Type
REG - Regular Employee

Overview

Location:  On-site at our Exton, PA campus (no remote option)

Position:  Financial Aid Advisor

Hours:  Monday - Friday, with the occasional Saturday as needed

Pay Range: $19 - $22/hr + full benefits  

 

Are you passionate about helping students navigate their financial future and making a real impact on their educational journey? We are seeking a Financial Aid Advisor for our Exton, PA campus — a key, student-facing role within our Financial Aid department.
 
This is an excellent entry-level opportunity for individuals who are detail-oriented, compassionate, fast learners, and able to thrive in a fast-paced, customer-focused environment.

 

Recent college graduates with strong learning agility and candidates from customer service, hospitality, financial services and retail/restaurant leadership are encouraged to apply. No prior financial aid experience required — full paid training is provided.

 

 

What We Offer: 

  • $19 - $22/hr, based on experience
  • Paid Training
  • Tuition Waiver: Tuition waiver for you AND eligible dependents (UTI and Concorde programs)
  • Paid Time Off:  Vacation, Sick, Flexible PTO, and Holiday pay
  • Retirement Matching
  • Paid Parental Leave: 4 weeks of paid for birthing and non-birthing parents 
  • Insurance Coverage:  Competitive medical, dental, and vision plans
  • Pet Insurance: through ASPCA
  • Health Plan Enrollment:  Begins the first of the month after one full month of employment

Responsibilities

  • Guide the Way: Support students through every step of the financial aid process, ensuring they have everything they need to succeed. 

  • Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles.  

  • Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions.  

  • Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions. 

  • Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success. 

Qualifications

Experience / Education

  • Education: High School Diploma or GED required; some college coursework preferred 

  • Experience: at least 2 years customer service; at least 1 year in Financial Aid ideal

  • Title IV programs: some knowledge preferred

 

Skills:  

  • Strong customer service and communication skills (phone-based role)
  • Ability to de-escalate challenging conversations with professionalism
  • High attention to detail and strong organizational habits
  • Comfort discussing finances and sensitive personal information
  • Proficiency in Microsoft Word, Excel, and SharePoint

  

About Us: 

It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs.  But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy! 

 

#LI-AA1

#SUP22

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